FAQ

General Information

1. What sports facilities are available?

We offer a comprehensive range of facilities, including multipurpose courts (badminton, basketball, and futsal), a swimming pool, playing fields, synthetic turf, kayaking, and a gymnasium.

2. What are the operating hours? 

Hours vary by facility. General operations are 08:00 AM – 22:30 PM (Weekdays) and 07:00 AM – 19:00 (Weekends).

3. How can I contact the Sports Centre?

You can reach us via phone, email, or by visiting our office during operating hours.

4. Who is eligible to use the facilities

Access is open to the UM community. Alumni and the general public may utilize selected facilities, subject to approval, availability, and applicable fees.

Facility Booking

1. Are walk-ins permitted?

Walk-ins are only permitted for selected facilities, such as the swimming pool, gymnasium, and stadium track, subject to availability.

2. How do I make a booking?

• Online: UM Point.
• In-person: Sports Centre Counter at UM Arena.
• Email: khidmatsukan@um.edu.my/ pengarah_ps@um.edu.my
• Direct: Contact the specific facility provider.

3. Can facilities be used for events or tournaments?

Yes. Facilities can be booked for events or tournaments with prior availability & approval from the Sports Centre management.

Online Facility Booking

1. How do I book online?

You can book facilities via our UM Point.

• Students/Staff: Log in using your UMMail/Siswamail credentials.
• Public: You will need to register for a guest account first.

2. What payment methods are accepted?

You can Use FPX or credit/debit cards

3. How far in advance should I make an online booking?

Bookings must be made at least 7 days in advance.

Rules & Safety 

1. Do I need to wear proper sports attire?

Yes. Proper sports attire and footwear are required for safety and comfort.

2. Are food and drinks allowed inside the facilities?

Food is not allowed in sports areas. Only water or permitted drinks are allowed.

Fees & Payment 

1. What are the usage fees? 

Free for the UM community (designated hours apply for specific facilities). Fees apply to external users.

2. What payment methods are accepted?

Payments can be made via UM Point or QR codes

Feedback & Support 

1. How do I share feedback?

Submit feedback via the UM Helpdesk portal or email us directly.

2. How to report damaged facilities?

Please notify the staff on duty or submit a via the UM Helpdesk or email to Pusat Sukan

3. How to get more information? 

If you have general inquiries, contact our team. please refer to our 'Contact Us' page